Pensions Customer Support - Existing Business

Sanderson is collaborating with a dynamic life, pensions, and investment company to recruit a Customer Support Specialist for existing business. This role focuses on developing broker relationships and delivering exceptional service, positioning the company as the provider of choice for pension products.

Responsibilities:

• Cultivate strong relationships with brokers by delivering exceptional service, positioning the company as the preferred provider for pension products.
• Offer administrative support to the Sales Team as needed.
• Provide outstanding customer service by addressing diverse and complex inquiries from brokers and policyholders.
• Effectively manage and prioritize your workload to consistently meet deadlines.
• Continuously update and enhance policies and procedures related to service delivery and administrative tasks.
• Contribute ideas and insights towards the future development of our pension products.
• Ensure all actions comply with the principles of Treating Customers Fairly and the Consumer Protection Code.
• Maintain records in line with the company’s policies and procedures.

Requirements:

• QFA Qualified or working towards it, with APA as a minimum.
• Experience in processing and handling queries on all pension products.
• Previous experience in a Customer Service role.
• Ability to meet deadlines/SLAs and manage priorities.
• Excellent communication and administration skills.
• Strong problem-solving abilities.

For more information contact Elaine Liston in Sanderson on 0863516302 or apply online for more information.