Existing Business Administrator

Existing Business Administrator
Dublin Hybrid Working 50% of the week

Are you passionate about delivering outstanding customer service and ready to take the next step in your financial services career? Our client, a leading insurance provider, is looking for a motivated and detail-oriented Existing Business Administrator to join their Dublin-based team.

This is an excellent opportunity for someone who thrives in a collaborative environment and is eager to build their expertise in life assurance and financial services. You'll play a key role in supporting customers and brokers, ensuring every interaction is handled with care and professionalism.

Key Responsibilities

• Act as a first point of contact for customer and broker queries via phone, email, and written correspondence.
• Ensure all interactions are managed in line with internal procedures and service standards.
• Accurately process administrative documents and maintain records in accordance with company policies.
• Uphold the principles of Treating Customers Fairly and the Consumer Protection Code.
• Manage your workload effectively to meet deadlines and service level agreements.
• Log and resolve customer dissatisfaction and escalate complaints where necessary.

What We're Looking For

• QFA qualification or actively working towards it must be completed within 9 months of joining.
• Previous experience in life assurance or financial services.

You'll Also Bring

• A strong customer-first mindset with a proactive and solution-focused attitude.
• Excellent communication and interpersonal skills.
• High attention to detail and confidence working with data and numbers.
• Strong digital literacy and comfort using internal systems and tools.
• Good organisational skills and the ability to manage multiple priorities.
• A collaborative approach and a willingness to learn and grow.

For more information, contact Elaine Liston at Sanderson on 086 351 6302 or apply online today.